Dining Room Manager in A Hotel Company

Ms. Noor sees her work as something enjoyable, like her hobby. In reality, she enjoys cooking and creating new recipes and menu as well as combining different ingredients to make tasty meals for customers. In her current role as Dining Room Manager, she is happy that the employees, who are mostly lower staff, can enjoy tasty foods, so that they always get motivated at work.

Her need to achieve seems to be in the lower side at present showing that she currently feels uncertain about her career goal. She admits that she feels unhappy and a bit disappointed with her new position in the dining room. She feels neglected and says that her previous role in Bengawan Solo gave her more opportunity to be productive and creative in developing various menu and recipes. Continue reading

Banquet Sales Manager in A Hotel Company

Ms. Nuni prefers to work in a neat and organized manner. She sets high standards for herself and has the tendency to apply these standards to her work and her immediate work environment. Despite her lack of theoretical knowledge in the field of Sales, her stay with the hotel has provided her with sufficient experience that enabled her to meet the technical standards set by the management.

Ms. Nuni is able to convey her ideas to her co-workers and asserts them in case she encounters resistance. This assertiveness is suppressed however, when she is faced in a negotiation with a client. She knows how to play her cards and always finds a way to make the situation work in favor of her and to the business of the hotel. Moreover, she appears to be very relaxed and comfortable with her work. Continue reading

Interpersonal Skills and Leadership Capabilities

Mr. Kerry appears to enjoy his job and takes pride in being one of the three Duty Managers of the hotel. He is extremely organized and systematic and puts great emphasis on good grooming and a presentable appearance. He prefers to concentrate in finishing a task before venturing into a new activity. He is able to see the bigger picture in things, but is not keen with details or with work that has much to do with details. According to him, he finds reservations accepting change, especially if he is comfortable with his present status. At present, he admits to be happy and satisfied with his current role and responsibilities. Continue reading

Sales Manager in Tourism Industry

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Ms. Jovita displays reasonable commitment to tasks and can be expected to handle several tasks at a time. Presently, as sales executive she feels the need to allocate her time and energy wisely to meet her daily work schedule which comprises of conducting sales calls, visiting and entertaining prospective customers. She likes working hard and spending extra time to complete her tasks. However, there is an indication that she reflects uncertainty about her career goal. When asked about this, she claims that there is no reward system implemented in the sales and marketing department and this leads her to be demotivated. Continue reading

Performance vs. Competency

Mr. Jamesto projects the image of a hard worker who has relatively high need to achieve. He also tends to focus on finishing a particular task before moving into another task. He does not have any intention to assume leadership role nor any strong need to control others. Indeed, at present he does not have direct subordinate; therefore he is not required to display this skill.

As a sales executive in travel agency segment, Mr. Jamesto mainly deals with key people from travel companies, and not directly with end customers. A part of his duties is to reactivate old sleeping account, aside from identifying new ones. So far he claims to have generated new accounts such as Indosaudi and Parinama Tour. However, he has never been able to achieve revenue target accredited to his name. In a bit defensive manner, he explained that revenue target in SUN Hotel is just for formalities thus he did not view it as a motivator to exert more efforts and improve his performance. Continue reading

Career in Hotel Business

Mr. Jones began his career in the hotel business as a Buss Boy when he joined Hotel Sun Jaya in 1983. He advanced in his career steadily and was promoted as Waiter in 1986, Captain Waiter in 1989, Assistant Headwaiter in 1994, and finally as Headwaiter in 1999. He takes pride in reaching his current level because he believes that it was purely his hard work that got him to where he is now.

According to him he was acknowledged for his performance in 1998 and was named “Supervisor of the Year.” His responsibilities include checking and monitoring Sukohardjo staff particularly the good grooming of waiters, checking of raw materials in the kitchen, controlling the operations of the outlet and conducting daily morning and evening briefing. Continue reading

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