Personality and Job Style

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As Senior Sous Chef, Mr. Samy can handle several cooking tasks at the same time. He divides his concentration and efforts to be able to serve customers’ orders. He is already familiar with the food and menu in the main kitchen, and really knows it by heart. He enjoys cooking and is able to create and modify the ingredients of the food so that they become more tasty and appetizing. Thus, he seems to regards work as something enjoyable, like that of a hobby.

Mr. Samy works according to basic recipes in the main kitchen menu. He is able to combine the basic menu with his past experience, so that the food can have better taste. He enjoys personally handling detailed tasks and is concerned about its accuracy and completeness. As a cook, he always makes sure that all ingredients are complete to be able to prepare the dishes as the order comes. He does not seem to mind an untidy set up, as he claims that sometimes cooking can be messy especially when he has to be quick to cook then serve. For this reason, he maintains flexibility in his work style. Continue reading

Job Achievement and Career Life

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Mr. Tonie appears as a relatively hard worker who has aspiration to produce significant achievement in his career life. In the role of being a leader, he tends to become a relaxed and tolerant leader who prefers to understand people’s feelings and needs. To accomplish the tasks, he generally would use more personal approach than line of authority. However, he does not hesitate to exert intense control toward his staff’s works. As a leader, he also makes special efforts to develop and nurture his staff for he believes that the success of team performance come from the whole team and not just from him as their leader.

Mr. Tonie does not feel comfortable to see the problems from the perspective of ‘big picture’. He also does not display expertise in the area of analytical or theoretical abilities. Rather, he approaches the problems through practical way. He also tends to be very quick in decision making to resolve problems. Combined with his fast working tempo, this quick decision making can accelerate the process of completing tasks. However, his extreme pace in making decisions can also create hasty and marginal decisions that is likely to bring negative impact on the quality of his works. Continue reading

Job Promotion and Career Management

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Mr. Tabrani has been working in Hotel Sun for 25 years and started as a steward. He is a fast resolute person who wanted to study about cooking and he took the chance that was given to him by Sun. After 11 months he got promoted to a cook helper. Through hard work and perseverance, he eventually became the junior sous chef. Assigned in the main kitchen, he works together with the other sous chef for the preparation of daily menu as well as managing the kitchen staff. Together they prepare breakfast and lunch for most of the hotel outlets and room service.

Mr. Tabrani enjoys cooking and expressed that he wants to keep on learning so that he can achieve his goal to become a Sous Chef one day. With the current heavy workload he encounters, he has to get used to work with many tasks at one time. Continue reading

ISO and Standard of Quality

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Ms. Reny is a focused worker who never gives up in order to complete her tasks properly. She claims that she was suddenly assigned to be ISO person in charge by the management, even though she does not know anything about it. However, she did not feel down and started to get to know about ISO from her contacts. She uses her network – other ISO person in charge from other companies and the ISO certificate company – to get information and guidance as much as possible. Aside from that, she took the initiative to learn by reading the ISO manual and tries to implement it to her tasks.

At present, Ms. Reny’s duties are related to maintaining a high standard of quality by ensuring that work system and procedures are implemented properly. One of her major tasks is to maintain a good control of all pertinent documents of all operation departments. Therefore, she needs to be very careful and thorough, as she must check whether all rules and work procedures are meeting the ISO standard. Continue reading

Style of Leadership and Communication

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Ms. Leony has acquired more than 20 years of experience in hotel management, specifically in the banquet department. As a worker, she prefers to accomplish one task at a time and see it through to completion. Detail oriented, she puts great importance on the accuracy of details since the nature of her work involves a lot of administrative details such as especially assembly schedules or preparation of wedding events. She knows the needs and demands in a service industry because she has spent half of her life in this role.

As a Banquet Manager, Ms. Leony’s style of leadership is by way of teaching her subordinates. She monitors them closely and assigns tasks, which she deems is appropriate to their capabilities. Furthermore, she delegates and share tasks among her subordinates clearly and efficiently to ensure delivery on time. She is able to tell and enforce discipline to her subordinates when they make mistakes. Similarly when making decisions, she involves her team, gets their inputs but has the final word. She supports her decision based on her past experiences and weighs pros and cons before taking an action. At present, she revealed that she is now in the process of grooming potential candidates who can replace her in the future. Admittedly, she enjoys and loves her work and would like to see the continuity and progress of this department when she retires one day. Continue reading

A Dominant Leader and Style of Working

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Mr. Torres does not project a dominant leader. He apparently does not have either much eagerness to dominate others or intention to use a formal line of authority to give instructions to his staff. Rather, he uses his social skills specifically, his soft personal approach when leading people. In other words, when he needs assistance from his staff, he tends to be careful and requests in such a way that he does not come across as a demanding person who is vigorous and forceful. This approach has worked well with his subordinates, both from his and other departments, because they can easily follow his instructions. He also narrated that when his peers encountered difficulties dealing with their own subordinates, they would ask Mr. Torres for help; as a result, resistance problems were resolved immediately. It is for this ability, that he could create conducive workplace where his subordinates felt safe and happy. Continue reading