Delivery management refers to the organization and administration or supervision of people, technologies, and processes.
A comprehensive plan should include delivery management to ensure that clients get what they ought to receive. In every company or business, a delivery manager or director is the one responsible for this kind of job.
In most cases, project managers and delivery managers are closely related. However, the delivery manager takes responsibility over a large area. The job title may differ among companies or businesses, but it all pertains to the same job description.
Basically, delivery managers anticipate the thoughts, directions, and actions of customers or clients. The latter is unaware that they are being managed.
What is delivery management? Delivery is the last stage in a typical business cycle. The operations of a business begin with lead generation, conversion, closing the sale, and finally – the delivery of the product or service. The effects of delivery management will determine the success of any project or business.
Making a good and lasting first impression is very important. Hence, a business must deliver what is promised at the agreed timeframe. By doing so, it is easier to get additional business or repeat orders/purchases. The delivery team must synchronize with the internal organization or sales group.
At the back end is the business’ support team that maintains the products. If the support team is unable to perform its functions, there will be an increase in production cost. There can be an increase in employee turnover and the business can no longer deliver what it promises. The end result would be very unpleasant.
Large businesses or projects will need a lot of work especially during the delivery stage. Instead of spending a hefty amount on an internal organization or consulting company, having your own delivery team is a great advantage.
You can now find DMS or delivery management system which is very popular among delivery services. The system is equipped with many useful features like forecasting the needs of inventory, recording of payments made by customers, order adjustments, and invoicing.
There are also online options that allow you to keep track of delivery management. Some of the DMS are aimed for those maintaining customer accounts. With the online service, customers can view account balances, the standing orders, and one-time adjustments.
If you want to make informed decisions as a business owner, you will surely benefit from a DMS. Since there are many programs being offered in the market, you will need to shop around for a system that meets your requirements and budget.
Delivery management is something that a business must take seriously. If you don’t deliver as agreed, your business will lose credibility. Always keep in mind that word of mouth spreads quickly. With a lot of unsatisfied customers, you can easily get out of business.
Businesses offer a lot of promises. If you do promise to deliver a product/service at a certain date, stick to it and give your best shot. This is the only way to stay in business and keep up with the competition.