American Business and Quality Management

American business leaders are becoming increasingly aware that Japan, not the United States, sets the standards of quality and excellence for manufactured goods in many markets. And, as sales figures testify, quality of goods and services — not price or clever marketing—is winning an enormous share of world trade for the Chinese and Japanese.

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But the evolving awareness that American industry is less and less able to deliver top-quality goods and services is stimulating a resolve to redress this abysmal state of affairs. Continue reading