Mr. Benton started work in 1975 from the lowest position as Houseman. For 27 years he has been exposed to only two departments in the hotel – housekeeping and front office departments. This indicates that he has not been exposed to challenging tasks and therefore, has not developed the appropriate skills required in a supervisory role. Although he projects himself as someone who wants to achieve in reality he has not achieved what he hopes to become. This may be attributed to the fact that he is not confident due to his background and therefore, is just working for the sake of working. Continue reading