If you have a business and you want to have successful growth in your business you need to have the service quality that the customer and clients are looking for. A good service quality can be defined as meeting the needs and satisfaction of every customer.
In order for the customers to keep coming back you need to have the best service quality. Unlike the products, the service is consumed and created at the same time. To make it more clearly the service is like a co-creation product, wherein the receiver and the provider are joint producers. Service quality is the most important factor that every company or business providers must have. Continue reading