Quality is word, like professionalism, that trainers tend to use with some abandon. The problem is that quality has a lot of definitions. So before I discuss how to assure and control quality, let’s establish a definition of that somewhat elusive word.
The bottom line on training quality is the degree to which trained personnel perform successfully on the job after training. Quality is the sum total of a number of contributing factors and can be seriously reduced by any one of them. Continue reading