Quality is word, like professionalism, that trainers tend to use with some abandon. The problem is that quality has a lot of definitions. So before I discuss how to assure and control quality, let’s establish a definition of that somewhat elusive word.
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The bottom line on training quality is the degree to which trained personnel perform successfully on the job after training. Quality is the sum total of a number of contributing factors and can be seriously reduced by any one of them. Continue reading