A critical element in an ongoing quality assurance program is follow-through. Managers, supervisors and those who actually do the work need support, recognition and encouragement in their quality assurance efforts.
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In Japan, and increasingly in the United States and Europe, this support and ongoing attention to quality at the “grass roots” or “worker” level is supplied by some¬thing known as the Quality Circle. A Quality Circle is a relatively small group of people (5 to 20) who come from the same work group and who meet weekly, bi-weekly or monthly to discuss quality problems. The group is usually led by a supervisor or senior employee. Continue reading