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Just as eating is the only reason for cooking and providing transportation the only reason for making cars, so job performance change is the only reason for train¬ing. However, the training field is not characterized by high degrees of accountability or concern for job per-formance change. Managers demand sales, not selling activity and pro¬duction, not plant operation. Why then, do they generally demand training rather than job performance change?
Job performance change is not to be confused with behavior change. Striking the keys is the typist’s be¬havior; the memo produced is an as¬pect of job performance. Any time a trainee passes a test or masters a skill, his behavior undergoes a change, but the job performance may or may not change as a result. Continue reading