Total quality management is an approach used by producers to ensure customer satisfaction. This is done by improving the services or product quality. In the improvement of output of an enterprise, there are so many things that have to be taken into consideration for complete success to be realized. It is only by so doing that the aims of this management strategy is met.
It is important that this kind of management incorporates various departments of the business. Those involved in the case of a business may be for example the administrative department, the workers, consumers, and suppliers. There should be a clear division of responsibility among all players to ensure perfect results. Continue reading