Mr. Onny mentioned that some people might think that the operator’s job is easy and relaxed because there seems not much physical or mental exertion required. However, Mr. Onny explained that the operator’s role is very crucial to the hotel because they are the first to greet guests via telephone. Voice intonation and good communication skills are vital and being alert is important to this job.
Mr. Onny gives us the impressions that he likes his job and is fairly happy and contented. He does not wish to ask for more as far as his career is concerned because he has already done his best and reached the maximum of his capabilities. He only wished their tools and equipment could be upgraded so that he can work more efficiently. At the moment, he said he could not do much due to the obsolete PABX machines which are slow in performance. Continue reading