Housekeeping and Front Office Department

Mr. Benton started work in 1975 from the lowest position as Houseman. For 27 years he has been exposed to only two departments in the hotel – housekeeping and front office departments. This indicates that he has not been exposed to challenging tasks and therefore, has not developed the appropriate skills required in a supervisory role. Although he projects himself as someone who wants to achieve in reality he has not achieved what he hopes to become. This may be attributed to the fact that he is not confident due to his background and therefore, is just working for the sake of working. Continue reading

Front Office Operation

Mr. James Zein has been working in Hotel Sun Jaya since 1975 and has found his forte in handling Front Office responsibilities. In 1995, he moved to Apartment Istana Sun, was appointed Leader Front Office and tasked to control all front office operation.

He does his work in a systematic fashion and expects his subordinates to be the same. He admits that he was able to assimilate his work style from his stay with the hotel and is grateful for the development of such ability. He works by his own rules, but is able to conform to AIS regulations as well and deliver what is expected of him. Despite the difficult situation and lack of support, he still tries to do his work correctly and accomplish all tasks that are assigned to him. Continue reading