Improving Staff Performance

Mr. Pete is a headwaiter in Mina Seafood and has 12 direct subordinates. In addition to coordinating his waiters to serve customers, he also has to make monthly work schedule and provide training — both in class and on the job training — for his staff on a regular basis.

As a leader he tends to use close and strict control to monitor his staff performance and pays attention to the detail and accuracy. He claimed that these attributes have helped him in ensuring that Mina Seafood room is always clean and neat. Nevertheless, the combination of his strong control and his high attention to detail makes him a dominant leader who may hesitate to give autonomy and trust to his staff. While this trait may be appropriate at times, it may also create disapproval and anger in the workplace. Continue reading