Developing Training Program for Sales Trainee

Training in the geographies of the territory. One of the first problems a new salesperson has upon taking over a territory, large or small, is that of traveling in an unfamiliar area. This can be frustrating and time-consuming and may cause an inexperienced person to waste considerable time and become discouraged.

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While a person is in the initial stage of training to take over a sales territory, he or she should have an opportunity to study the best ways to travel that territory. There are numerous ways a sales trainee can develop an itinerary that will cover a territory efficiently. The trainer need not deal extensively with the techniques used to develop computer-generated itineraries. However, if the company does use a computer for this purpose, the trainee should be shown the principles underlying this procedure. Continue reading

Training from the Trainees’ Point of View

Gypsy trade is the picturesque term given to businesses with inherently high employee turn over. Restaurant employees, whose average national turnover exceeds 200 percent, typify this phenomenon. Speed’s Koffee Shops, Inc., recognized this problem and decided to re-examine its training program and adjust it to the vagaries of a classic gypsy trade.

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They launched their project with a five-question form, to be completed by all employees and returned to their immediate supervisors. Out of more than 400 employees, a gratifying 92 percent obliged. And their responses went a long way toward educating management in its areas of strength and weakness. Continue reading