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Career Advancement Programs

Ms. Meredith is an organized and systematic employee due to the nature of her work in the Front Office. She is the doer type who gives great importance to details and will closely monitor its’ accuracy. She prefers to focus on one task and see it through completion before starting on a new activity. She appears to be contented with her current position and responsibilities. She takes pride in being the longest employed female in one of Jakarta’s pioneer hotels.

Ms. Meredith exercises a participative syle of leadership. She values her subordinates’ inputs and takes them to consideration. When disciplining a staff, she reasons with them first and prefers to settle matters without needing to refer to hotel procedures. However, there has been quite a number of times wherein she had to discipline her subordinates and had to follow the hotel’s procedure regarding such matter especially when it pertains to disciplinary actions. Continue reading →

Motivation at Work

Mr. Dick regards his job and position as something very important. He is currently happy and contented in his current role as Assistant C&C Administration Manager. He is focused in handling his tasks and is willing to serve his customers at his best by using his interpersonal skills.

When asked about his daily activities, he claims that most of his time is spent to meet customers. He informs them about technical specifications, i.e. hotel facilities, size of stage, tables, and other equipment and gives necessary suggestions based on their needs. He enjoys meeting customers and feels a sense of appreciation when people say “thank you” to him for the service he had provided. Continue reading →

Dining Room Manager in A Hotel Company

Ms. Noor sees her work as something enjoyable, like her hobby. In reality, she enjoys cooking and creating new recipes and menu as well as combining different ingredients to make tasty meals for customers. In her current role as Dining Room Manager, she is happy that the employees, who are mostly lower staff, can enjoy tasty foods, so that they always get motivated at work.

Her need to achieve seems to be in the lower side at present showing that she currently feels uncertain about her career goal. She admits that she feels unhappy and a bit disappointed with her new position in the dining room. She feels neglected and says that her previous role in Bengawan Solo gave her more opportunity to be productive and creative in developing various menu and recipes. Continue reading →

Banquet Sales Manager in A Hotel Company

Ms. Nuni prefers to work in a neat and organized manner. She sets high standards for herself and has the tendency to apply these standards to her work and her immediate work environment. Despite her lack of theoretical knowledge in the field of Sales, her stay with the hotel has provided her with sufficient experience that enabled her to meet the technical standards set by the management.

Ms. Nuni is able to convey her ideas to her co-workers and asserts them in case she encounters resistance. This assertiveness is suppressed however, when she is faced in a negotiation with a client. She knows how to play her cards and always finds a way to make the situation work in favor of her and to the business of the hotel. Moreover, she appears to be very relaxed and comfortable with her work. Continue reading →

Interpersonal Skills and Leadership Capabilities

Mr. Kerry appears to enjoy his job and takes pride in being one of the three Duty Managers of the hotel. He is extremely organized and systematic and puts great emphasis on good grooming and a presentable appearance. He prefers to concentrate in finishing a task before venturing into a new activity. He is able to see the bigger picture in things, but is not keen with details or with work that has much to do with details. According to him, he finds reservations accepting change, especially if he is comfortable with his present status. At present, he admits to be happy and satisfied with his current role and responsibilities. Continue reading →

Sales Manager in Tourism Industry

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Ms. Jovita displays reasonable commitment to tasks and can be expected to handle several tasks at a time. Presently, as sales executive she feels the need to allocate her time and energy wisely to meet her daily work schedule which comprises of conducting sales calls, visiting and entertaining prospective customers. She likes working hard and spending extra time to complete her tasks. However, there is an indication that she reflects uncertainty about her career goal. When asked about this, she claims that there is no reward system implemented in the sales and marketing department and this leads her to be demotivated. Continue reading →