Tag: management

Negotiation Skills Training

What do you think of when you hear the word NEGOTIATION? Ambassadors and generals seated around a mahogany table, wheeling and dealing nuclear weapons and the fate of nations?

OPEC oil ministers nose to nose with oil company executives? Labor and management locked in a 12th-hour contract struggle? Buyer and seller haggling over the price and terms of a cow or a car? According to Dr. Israel Unterman, most of us do think of negotiation in this limited, tough-guys-finish-first, win-lose sense. Continue reading →

People Development and Career Path

Executives play a powerful role in people development because virtually every decision has development implications. The strategic planning process, budgets, organization structure, promotion and career pathing practices, company policies, management systems, management style all of these business terms bring to mind the value of human resources, while setting the boundaries and tone for employee growth and development.

In most organizations these boundaries need to be carefully reexamined for their effects on productivity, satisfaction and development. Executives who do not respond to this challenge risk losing their best people and stifling the creativity and commitment that make organizations great. For very practical reasons, new human resources management and development practices are needed in most organizations: Continue reading →

Member of the Labor Union

Mr. Messi began his career in this hotel in the laundry department and after 26 long years, he is still in this department. The length of stay in one department seemed to have frustrated Mr. Messi from the way he reacted and replied to questions during the interview. He emitted an air of sarcasm and pessimism showing little interest to the interview.

As refelected in his profile and observable behavior is his relatively low need to finish, low need to lead people and poor controls in monitoring the work and actions of his staff. Mr. Messi seems to have given up and prefers to lead in a highly democratic style. As an active member of the labor union, he seems to capitalize his role which he brings along on the job particularly in the laundry department. Continue reading →

Hotel Administration

Mr. Lance is a highly focused worker. He is tenacious and prefers to attend to matters and dilemmas one at a time. He enjoys his work and treats everything as a learning experience. He aligns religion in everything he does and believes that his employment in Sun Jaya is a great blessing and is God’s gift and plan. He is a highly organized and systematic in doing about his work and even in his life plans. He gives a prime on details and theoretical knowledge. At present, his need for further achievements is low because according to him he has serviced the hotel for 28 long years now and desires to retire soon. Continue reading →

Front Office Operation

Mr. James Zein has been working in Hotel Sun Jaya since 1975 and has found his forte in handling Front Office responsibilities. In 1995, he moved to Apartment Istana Sun, was appointed Leader Front Office and tasked to control all front office operation.

He does his work in a systematic fashion and expects his subordinates to be the same. He admits that he was able to assimilate his work style from his stay with the hotel and is grateful for the development of such ability. He works by his own rules, but is able to conform to AIS regulations as well and deliver what is expected of him. Despite the difficult situation and lack of support, he still tries to do his work correctly and accomplish all tasks that are assigned to him. Continue reading →

Time Management Competency

Ms. Farah, nicknamed Farah, is already familiar with the tasks and activities in her position as the Shift Leader. For her, the job is not something requiring intense effort. She regards work as a hobby and claims that she never feels stressed in handling her tasks and daily work problems. However, she is very focused in getting the job done and will try her best to serve the guest and achieve work objective. As Shift Leader, she is aware that customer satisfaction is her first priority. Continue reading →