Articles – HR Management – Page 37

Time Management Competency

Ms. Farah, nicknamed Farah, is already familiar with the tasks and activities in her position as the Shift Leader. For her, the job is not something requiring intense effort. She regards work as a hobby and claims that she never feels stressed in handling her tasks and daily work problems. However, she is very focused in getting the job done and will try her best to serve the guest and achieve work objective. As Shift Leader, she is aware that customer satisfaction is her first priority. Continue reading →

Reservations Manager in A Hotel

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Ms. Salma displays a high need for personal achievement thus projecting the role of a hard intense worker. Knowing her limitations, she appears to be ambitious and is trying hard in her work for personal advancement to attain success. She is fairly organized in doing her duties, practical and fast in her decision making and relying on past experiences as her guide. She limits herself to minor decisions and for the major ones, she refers to her superior. She is very meticulous when it comes to details which can also sometimes consume a lot of her time rather than managing her work unit. Continue reading →

Job Description of a Hotel Duty Manager

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Mr. Ibra demonstrates tendency to be a strong leader and high need to control other to achieve job targets. He also tends to be attentive to details and to follow the rules and procedures in the process of completing daily tasks. All of these elements bring him as a dominant leader who prefers to provide firm and clear work instructions that must be obeyed by his staff. In the process of realizing those instructions, he tends to be assertive and at time disregard sensitivity of others.

For Mr. Ibra, the completion of task is considered more important than the issue of social relations – thereby projecting him as a more task-oriented leader. Even though he likes to focus on task, Mr. Ibra remains protective and responsible to his staff’s works. For instance, when his boss got angry due to disappointing results from his staff, he fully took the responsibilities of the mistakes he felt accountable because he believes that as a leader he should be the first to be blamed if his team performance is marginal. Continue reading →

Enhancing Your Leadership and Managerial Skills

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Mr. Terry is a hard worker. He was able to work his way up from a basic laundry crew to his current position as Junior Assistant Laundry Manager. His work involves much regard for details and he is able to meet this requirement. He is organized and strictly follows hotel rules and regulations, as this is a mandate for his job, which is mostly comprised of routine tasks.

Despite the monotonous nature of his work, he still strives to do his best and accomplish more tasks than what his boss expects. He displays high commitment to accomplish a task and prefers to attend to matters one at a time to entail higher accuracy and correctness. He practices delegation of tasks, mostly those that are administrative, to his subordinates, but prefers to handle the more important ones such as guest complaints and the like. Continue reading →

Strong Leadership Qualities

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Mr. Brian is a single-track minded worker; he prefers to work on his tasks one by one until it is completely done. He dislikes being interrupted while he is in the middle of working on one task. However, he claims that there is always something urgent given from other department or management to be able to settled first. Therefore, he needs to adjust and change his priority in this situation.

Mr. Brian is able to use shortcuts in anticipating limited budget and sources in handling maintenance activities. He said that he acquired this through trial and error from his lengthy years of experience. While this approach has worked successfully, he feels uncomfortable because he believes that engineering tasks should follow work and maintenance standards that of a 5-star hotel. Continue reading →

Bar Manager and Bartender

Mr. Barry has been working in Hotel SUN Jaya for 20 years. He began as a Buss Boy and was promoted through the years until he became Assistant Bar Manager. His main task is to monitor all bar outlets in the hotel as well as time cards of each of his team members. Daily, he goes around to most of the bar outlets and checks the activities that happened the day before. Continue reading →