Becoming A Good Front Office Manager

You can download brilliant powerpoint slides about Career Management and HR Strategy HERE.

Mr. Diego appears to have a clear understanding of his position and the responsibilities that is associated with it. He is hard working and yearns to improve himself further. He is considered a “self-starter” and takes the initiative to do a task without needing to be told or learn something new if the hotel administration is unable to provide the training for it. He displays flexibility in his job and has a high regard for details thereby making him an effective planner.

As the new Front Office Manager in-charge, Mr. Diego has an overabundance of new ideas to better the operations of the Front Office. Among his various plans for the Front Office is the introduction of the multi-tasking system, which according to him will produce well-rounded employees. Even though his plan is yet to be implemented, he appears to be extremely eager and enthusiastic about it. Continue reading →

Sales Executive and Leadership Skills

You can download brilliant powerpoint slides about Career Management and HR Strategy HERE.

Mr. Henry is a hard worker. He narrates that he had to start from the bottom of the organization ( a telemarketer) and had to strive to reach his current position. He has the ability to finish a task and exerts a lot of effort to meet targets and other quota sales for the hotel. Despite the pressures and stress that is associated with his job, he enjoys doing his work and does not hesitate to go beyond his duties and responsibilities as the Sales Executive. He displays flexibility at work and is highly pragmatic. Moreover, he prefers to see the “bigger picture” of a situation.

Mr. Henry displays confidence when answering questions and expressing ideas. He appears to be knowledgeable of his job and the responsibilities that go along with it. However, there is a still a need for him to improve on the theoretical aspect of the field that he has ventured in. He desires feedback from his superiors to determine areas for self-improvement and acquire new ideas/ suggestions to better the business of the hotel. He also likes to be acknowledged for his efforts and achievements. His creative abilities are yet to be realized. Continue reading →

Working as a Public Relation Manager

Ms. Devi appears to be knowledgeable in the field of Public Relations. She projects herself to be flexible and a hard worker. She has the ability to handle several tasks simultaneously. Furthermore, she is able to make decisions quickly, but has the tendency to overlook details that maybe crucial to the success of her decision.

Ms. Devi is creative as this is imperative to her responsibility as the hotels’ Assistant PR Manager. Being the Assistant PR Manager of Hotel Sun Jaya for relatively a short time, she was able to bring in Japanese Media Company, with whom she had an already established business relation, to do the hotels’ promotions and other advertisements. She has also done a joint promotion with Kabelvision Magazine . Continue reading →

A Decisive Leader and Job Performance

Mr. Gary demonstrates a strong sense of responsibility. He believes that he is accountable for all his subordinates, the whole food and beverage business and the revenue generated by his department. To be able to handle the massive task that is placed upon him, he delegates some of these responsibilities to his immediate subordinates and other staff. He makes it a point to implement a simpler and easier manner of deciding on things and doing various tasks.

He could be classified as a “smart- worker” rather than a hard worker. He displays flexibility in his work and in dealing with clients and other guests as well. Although he adheres strictly to hotel regulations, he is highly pragmatic and bases most of his decisions regarding the F&B businesses on the most practical of reasons. He possesses a strategic mind and is able to critically analyze the situation that is presented before him. Moreover, he also holds a macro perspective and is able to see the “bigger picture” of a situation. Continue reading →

National Sales Meeting

Ms. Evita appears to be very contented and happy with her current job. She is very enthusiastic and perceives her job to be a blessing. She is very systematic and organized in dealing with her work. She is a very detailed person and takes extreme care in decision making.

Given her current situation and resources available to her, Ms. Evita exhibits her creativity in her job by being very meticulous with details related with MICE. List of businesses she has brought in and created for the hotel include Cussons Soap National Sales Meeting, National Tourism Board Meeting and launching for PT. MetroData. Continue reading →

High Loyalty and Commitment to the Job

Mr. Dansen first joined Hotel Sun Jaya in 1991 as cook helper and, eventually, one of the cooks in Bengawan Solo Kitchen. He held this position for almost five years before becoming the Chef de pâté. In 2001, he was appointed to his current position as the Cook Supervisor, specializing on buffet cooking. His knack for cooking and the knowledge he has on this field has allowed him to enjoy his work to a great level.

He is happy with his current condition and is able to find ways to make his job more interesting, hence exciting and fun. He has acquired much recognition in his field such as placing number two among all the chefs in the hotel in 1997, landing the 2nd place in the Tumpeng competition in PRJ in 2001, winning the Tumpeng competition of DKI in 2002, and was given the Best Employee of the Month award in 1997. Continue reading →