Monthly Archives: January 2010

Becoming a Great Sales Executive

You can download brilliant powerpoint slides about Career Management and HR Strategy HERE.

Mr. Bernanke’s work profile indicates that he is a versatile worker. He has worked in several departments from food and beverage, front office, cashiering, accounting, purchasing and now, in sales as one of six Sales Executives. Despite his limited educational attainment, he learned on the job and worked his way up. For this, he values hard work and exerts effort when performing his tasks projecting the hardworker image. Although only two years in sales and marketing department, Mr. Bernanke has displayed hard work by being persistent in his follow-up on clients which contributed to an increase in RNO for the last two months. He also likes to do several things at a time; however, there is a tendency that he is not able to finish what he started. Continue reading →

Becoming an Excellent Sales Executive

You can download brilliant powerpoint slides about Career Management and HR Strategy HERE.

Ms. Wanty project herself as a person who aspires to consistently achieve the best among her peers. Ambitious with an inner drive to achieve, she is able to do multi tasks at a time in order to reach her goal. Indeed, during her tenure in Sun Hotel since 1999 as Sales Executive, she has consistently been able to display above average achievements.

Over the last two years, she was able to increase Room Night Occupancy (RNO) from 73/month to 500/month in the corporate accounts segment, her current portfolio. She was also able to increase RNO in her other segment, embassy segment, from 43/month to 100/month. In another instance, with her peer from front office, she also played an instrumental role in getting a large group (200 persons) to stay for more than 3 months in Sun Hotel. For her role in getting, this group she was awarded bonus by management. Continue reading →

Time Management Competency

Ms. Farah, nicknamed Farah, is already familiar with the tasks and activities in her position as the Shift Leader. For her, the job is not something requiring intense effort. She regards work as a hobby and claims that she never feels stressed in handling her tasks and daily work problems. However, she is very focused in getting the job done and will try her best to serve the guest and achieve work objective. As Shift Leader, she is aware that customer satisfaction is her first priority. Continue reading →

Reservations Manager in A Hotel

You can download brilliant powerpoint slides about Career Management and HR Strategy HERE.

Ms. Salma displays a high need for personal achievement thus projecting the role of a hard intense worker. Knowing her limitations, she appears to be ambitious and is trying hard in her work for personal advancement to attain success. She is fairly organized in doing her duties, practical and fast in her decision making and relying on past experiences as her guide. She limits herself to minor decisions and for the major ones, she refers to her superior. She is very meticulous when it comes to details which can also sometimes consume a lot of her time rather than managing her work unit. Continue reading →

Job Description of a Hotel Duty Manager

You can download brilliant powerpoint slides about Career Management and HR Strategy HERE.

Mr. Ibra demonstrates tendency to be a strong leader and high need to control other to achieve job targets. He also tends to be attentive to details and to follow the rules and procedures in the process of completing daily tasks. All of these elements bring him as a dominant leader who prefers to provide firm and clear work instructions that must be obeyed by his staff. In the process of realizing those instructions, he tends to be assertive and at time disregard sensitivity of others.

For Mr. Ibra, the completion of task is considered more important than the issue of social relations – thereby projecting him as a more task-oriented leader. Even though he likes to focus on task, Mr. Ibra remains protective and responsible to his staff’s works. For instance, when his boss got angry due to disappointing results from his staff, he fully took the responsibilities of the mistakes he felt accountable because he believes that as a leader he should be the first to be blamed if his team performance is marginal. Continue reading →

Enhancing Your Leadership and Managerial Skills

You can download brilliant powerpoint slides about Career Management and HR Strategy HERE.

Mr. Terry is a hard worker. He was able to work his way up from a basic laundry crew to his current position as Junior Assistant Laundry Manager. His work involves much regard for details and he is able to meet this requirement. He is organized and strictly follows hotel rules and regulations, as this is a mandate for his job, which is mostly comprised of routine tasks.

Despite the monotonous nature of his work, he still strives to do his best and accomplish more tasks than what his boss expects. He displays high commitment to accomplish a task and prefers to attend to matters one at a time to entail higher accuracy and correctness. He practices delegation of tasks, mostly those that are administrative, to his subordinates, but prefers to handle the more important ones such as guest complaints and the like. Continue reading →